Privacy Policy

Our contact details

Configurate will collect non-identifying information about the visitors of the website, to better understand how users use the website.

Configurate will never sell or rent your information to a third-party under any circumstance.

Configurate uses cookies to help identify and track visitors, their usage of the Configurate website, and their website access preferences.

Configurate may change this Privacy Policy from time to time.

The type of personal information we collect

We currently collect and process the following information:

• Personal identifiers, contacts and characteristics (for example, name and contact details, telephone number)
• Email address
• Customer financial information
• Website user stats
• Location data
• 'Online identifiers' including IP addresses and cookie identifiers

How we get the personal information and why we have it

Most of the personal information we process is provided to us directly by you for one of the following reasons:

• To respond to your requests and queries through our website, configurate.net, or via one of our online selling provider platforms such as Superhive, Gumroad or FlippedNormals
• To create invoices to you for payment of our services or products
• Direct emailing
• Direct messaging to us through one of our social media accounts: Instagram, Facebook, Twitter, Discord

We also receive personal information indirectly from the following sources:

• When you make a purchase or request a refund of one of our products through one of our online providers such as Superhive, Gumroad or FlippedNormals, we may be sent an email to confirm a purchase has been made which may include your name and email address. We may also receive information detailing which products were purchased and when.

We use the information that you have given us in order to:

• Allow us to communicate with you (including through the use of commercial electronic messages) — for example, to respond to support requests and queries relating to our products and services
• Customise the content that is presented to you on our website
• Verify your personal information
• Operate, customise and improve our website, social media sites, products and services
• Notify you of new features and bug fixes to products you have purchased
• Notify you of new products you may be interested in
• Provide you with software development services

We may share this information with the below organisations if required for the purposes of providing better services to support you, or in order to comply with any legal or lawful obligations:

• Superhive
• Gumroad
• FlippedNormals
• Discord
• HMRC
• Sage Accounting
• Our collaborators, to help improve products for our customers

Our lawful basis for processing

Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:

• (a) Your consent. You are able to remove your consent at any time by contacting Configurate Limited at the address below.
• (b) We have a contractual obligation.
• (c) We have a legal obligation.
• (d) We have a vital interest.
• (e) We need it to perform a public task.
• (f) We have a legitimate interest.

How we store your personal information

Your information is securely stored.

• We keep email correspondence for 7 years, after which we dispose of it using webmail deletion tools.
• We keep software development contracts for the duration of the contract plus 7 years, after which we dispose of physical copies via shredding and delete electronic copies from our file systems.
• We keep any electronic files you share with us for support services for 7 years, after which we erase them from our electronic file systems.

Your data protection rights

Under data protection law, you have the following rights:

• Right of access — You have the right to ask us for copies of your personal information.
• Right to rectification — You have the right to ask us to rectify personal information you think is inaccurate, or to complete information you think is incomplete.
• Right to erasure — You have the right to ask us to erase your personal information in certain circumstances.
• Right to restriction of processing — You have the right to ask us to restrict the processing of your personal information in certain circumstances.
• Right to object to processing — You have the right to object to the processing of your personal information in certain circumstances.
• Right to data portability — You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at info@configurate.net, +44 7809 885558, or Configurate Limited, 1 Price's Lane, Upton Upon Severn, Worcestershire, WR8 0LY if you wish to make a request.

How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us at: info@configurate.net.

You can also complain to the ICO if you are unhappy with how we have used your data: